FAQ
Whether you're looking for an original painting or a fine art print, you'll find answers to the most common questions about Netty Paints artwork, ordering, shipping, and prints below.
Artwork
Are the paintings original?
Yes. Every original painting is hand-painted by Annette White in her studio. Each piece is a one-of-a-kind original artwork, so no two paintings are exactly the same.
Are prints reproductions of Annette's originals?
Yes. Netty Paints prints are high-quality reproductions of selected original artworks, allowing you to enjoy Annette's floral paintings in a more accessible format.
Are paintings signed?
Yes. Original paintings are signed by Annette. Selected prints may also be signed, depending on the particular artwork and edition.
What medium is used?
Annette creates her artwork using acrylic paint. Her bright, expressive floral paintings are created by hand in her studio.
Ordering
How do I place an order?
Simply browse the Originals or Prints collection, choose your favourite artwork, select any available options, and add it to your basket. Follow the checkout steps to complete your purchase securely.
Can I cancel my order?
If you need to cancel an order, please contact us as soon as possible. We'll do our best to help, but orders that have already been processed or shipped may not be cancellable.
Do you accept returns?
Returns are accepted in accordance with our returns policy. Because original artwork and prints may be made specifically for an order, please check the individual product and returns information before purchasing.
Shipping
Where do you ship?
Netty Paints ships artwork to customers in the UK and may offer international delivery on selected products. Available destinations and shipping costs are shown during checkout.
How long does delivery take?
Delivery times vary depending on the artwork, product type, and destination. Your estimated delivery timeframe will be provided at checkout or with your order confirmation.
How are original paintings packaged?
Original paintings are carefully protected and securely packaged to help prevent damage during handling and transit. Larger or particularly delicate pieces may require additional protective packaging.
How are prints packaged?
Prints are carefully protected to keep them flat, clean, and crease-free during delivery. Packaging may vary depending on the print size and delivery method.
Prints
What paper are prints produced on?
Netty Paints prints are produced on high-quality fine art paper selected to reproduce the colours, details, and character of Annette's original paintings beautifully.
Are frames included?
No. Prints are sold unframed unless the individual product listing specifically states otherwise. This gives you the flexibility to choose a frame that suits your home and style.
What sizes are available?
Print sizes vary depending on the original artwork. Available sizes are shown on each individual product page, so you can choose the option that works best for your space.
Still have a question?
If you can't find the answer you're looking for, get in touch with Netty Paints and Annette will be happy to help.